In a recent SFEater article, Piallat tried to sway San Franciscans who might be on the fence about this new system.
"The thing is," Piallat explains, "we’re not adding a 20% service charge. Servers are getting 11 percent. Plus, they don’t do the best they can to keep you happy because they’re worried you’re going to dock their tip. They want you happy so that you don’t call their manager and so that you don’t disturb their section. No one wants to deal with an angry customer."
Though this is great for the employees of Zazie, customers should be aware that with this new no-tip system, prices have increased by 15-20% so keep that in mind. All in all, we are happy that Zazie is putting employees first and setting an example for other restaurants as well. Great job!
Content for this article from SFEater.